---
title: A Framework for Deciding When to Use AI in CX Video
description: Video recording of JourneyTrack's CX Day 2024 webinar, A Framework For Deciding When to Use AI in CX, featuring Ania Rodriguez and Christin Bowman.
image: https://info.journeytrack.io/hubfs/CX%20Day%20Video%20Screenshot.png
---

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# A Framework for Deciding When to Use AI in CX Video

[Download our Implementation Guide](https://www.journeytrack.io/publications/guide-a-framework-for-implementing-ai-in-cx)

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